Great App but one massive issue

The app and program are great in helping my grade 1 up his reading skills to the level thats needed. One major issue with the app is the progress resets and completely levels show up not completed. Very frustrating when we pause in the middle of a lesson to find out we have to start it all over again. The young one feels disappointed after going so far to fall back. Epic fail on the programmers part.

ShawnH647 about Hooked on Phonics Learning, v5.0.10